Question 1

Why did I receive a bill from Acutis?

Accepted Answer

The statement you received is for laboratory services provided by Acutis Diagnostics, which were ordered as medically necessary by your provider. This statement is for laboratory testing fees only and is separate from any bill you may have received from your provider and/or paid at your provider’s office. Acutis must bill for deductible, copay and coinsurance as directed by your insurance plan. You may also receive a letter or statement if we need additional information to bill your insurance. Please contact our Billing Department to resolve all billing matters.

Question 2

Does my insurance cover Acutis’ testing?

Accepted Answer

Acutis is a participating provider for many insurance networks and accepts all insurances. All plans may vary on coverage of testing. You may contact our Billing Department with any questions.
COVID-19 testing is covered when ordered by a healthcare professional and deemed medically necessary.

Question 3

How can I pay my bill?

Accepted Answer

You can pay your bill online through our secure Patient Portal, here.(javascript:void(0))
If you prefer to mail a check, please make note of your invoice number on the check memo line and send to: 400 Karin Lane, Hicksville, NY 11801

Question 4

My insurance company issued me a check; do I send it to Acutis?

Accepted Answer

Yes, make sure you endorse the back of the check and send it to:
400 Karin Lane, Hicksville, NY 11801
 
Please also include the EOB from your insurance. If you have cashed the check, you may make payment via check, online or over the phone via debit/credit card.

Question 5

How can I contact Acutis’ Billing Department?

Accepted Answer

Please utilize one of the following contact methods to reach the Billing Department.
 • Billing secure email – billingmanagement@acutis.com(mailto:billingmanagement@acutis.com)
 • Main secure phone – (844) 522-8847, option 3

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Frequently asked questions

If you want to speak to a sales specialist

Still have questions?

If you want to speak to
a sales specialist